Refund & Cancellation Policy
Thank you for shopping at Dexine.
1. Digital Nature of Products
All products available on Dexine are Digital Downloads. Since these are non-tangible, irrevocable goods that are delivered instantly after purchase, we do not offer refunds once the order is confirmed and the product is sent or downloaded.
2. Low-Price Point Policy
Our products are priced at a very affordable rate (starting at $1). Due to the transaction fees associated with payment processors and the digital nature of the assets, all sales are final. We encourage you to review the product preview carefully before making a purchase.
3. Exceptional Circumstances
We only consider refund requests or replacements in the following rare cases:
- Duplicate Purchase: If you accidentally purchased the exact same product twice in two separate transactions, we will refund the duplicate amount.
- Technical Issues: If the file you downloaded is corrupted or not as described, please contact us. We will first attempt to fix the file or provide a replacement. If we cannot resolve the technical issue, a refund may be issued at our discretion.
4. Cancellation
Since digital products are delivered immediately upon payment, orders cannot be cancelled once the payment is processed and the download link has been generated.
5. Contact Us
If you experience any issues with your download or have questions about a specific product, please reach out to us at: